Refund policy
Return eligibility, authorization, shipping costs and how approved refunds are processed.
Refund policy
This Return & Refund Policy applies to products purchased directly from Car Gadget Store at https://cargadgetstore.com.
We want you to understand your options before you order. If you have a product, compatibility, delivery, or return question, contact us at support@cargadgetstore.com.
30-Day Return Window
You may request a return within 30 calendar days after your order is delivered.
To be eligible for a standard return:
The item must be unused or only handled as reasonably necessary to inspect it.
The item must be returned in substantially the same condition in which it was received.
All included accessories, cables, manuals, parts, gifts, and original packaging must be returned.
You must provide your order number or other proof of purchase.
Items that are damaged through misuse, improper installation, unauthorized modification, neglect, or normal wear and tear are not eligible for a standard return. These restrictions do not limit any rights you may have under applicable consumer-protection law.
Start a Return
Before sending an item back, email support@cargadgetstore.com with:
Your full name and order number.
The item you want to return.
The reason for the return.
Photos or video if the item is damaged, defective, incomplete, or different from what you ordered.
We aim to review return requests within 2 business days. If your request is approved, we will send return instructions and, when applicable, a prepaid return label.
Do not send a return to the address shown on the original parcel or to any warehouse without authorization. Unauthorized returns might be delayed, refused, or sent to a facility that cannot process refunds.
Approved returns must be handed to the carrier within 14 calendar days after return instructions are issued, unless we agree otherwise or applicable law requires a different period.
Return Address
Because our products may be fulfilled by different fulfillment partners, the correct return location depends on the item ordered.
Please do not send products back to the sender address shown on the original package.
To start a return, contact us at support@cargadgetstore.com with your order number, the reason for the return, and supporting photos or videos where applicable.
If your return is approved, we will provide you with a Return Merchandise Authorization (RMA) number and the correct authorized return address for your item.
Returns sent without prior authorization or to an incorrect address may be delayed or refused where permitted by law. This procedure does not limit any statutory consumer rights that may apply.
Return Shipping Costs
Change-of-Mind Returns
If you return an eligible item because you changed your mind, ordered the wrong item, no longer need it, or did not confirm compatibility before ordering:
You are responsible for return shipping costs.
We recommend using a trackable service and keeping your shipping receipt.
Original expedited or optional shipping charges are not refundable, except where required by law.
We do not charge a restocking fee.
Damaged, Defective, Incorrect, or Incomplete Items
If an item arrives damaged, defective, incomplete, or different from what you ordered:
Contact us as soon as reasonably possible after delivery.
We will review the information and provide an appropriate solution.
If a return is required and the claim is approved, we will cover reasonable return shipping costs or provide a prepaid label.
Do not discard the item, packaging, shipping label, or included parts until the claim has been resolved.
Compatibility-Related Returns
Please review the compatibility information on the product page before ordering. If you are unsure, contact us with your vehicle year, make, model, market/region, and any other relevant details.
An item that works as described but is incompatible because incorrect or incomplete information was provided is treated as a change-of-mind return. If our published compatibility information or our written pre-purchase guidance was incorrect, we will treat the return as an incorrect-item claim and cover reasonable return shipping costs.
Sale and Promotional Items
Sale and promotional items are eligible for return under the same conditions as regularly priced items.
An item is excluded only if it was clearly identified as Final Sale on the product page and before checkout. A discount, coupon, bundle price, or compare-at price does not by itself make an item Final Sale.
This exclusion does not apply to damaged, defective, incorrect, or misdescribed items, and it does not limit rights that cannot legally be excluded.
Non-Returnable Items
The following items cannot be returned for a change of mind:
Gift cards.
Items clearly marked Final Sale before purchase.
Items that have been materially damaged, altered, modified, or misused after delivery.
Items missing essential components because of the customer's handling.
Items that cannot be resold for health, hygiene, or safety reasons after their sealed packaging has been opened, if clearly identified as such before purchase.
Contact us if you are unsure whether an item is eligible.
Exchanges
We do not currently process direct exchanges. The fastest way to receive another color, variant, or product is to:
Request a return for the original eligible item.
Place a separate order for the replacement.
A replacement order is charged separately. The original order is refunded after the approved return is received and inspected.
For approved damaged, defective, incorrect, or incomplete-item claims, we may offer a replacement instead of a refund. You may choose from the remedies available under applicable law.
Refund Inspection and Processing
After an approved return reaches our return facility:
We aim to inspect it within 5 business days.
We will email you when the return has been approved or if additional information is required.
Approved refunds are issued to the original payment method within 10 business days after inspection.
Your bank, card issuer, PayPal, Shop Pay, or other payment provider may need additional time to post the refund. Depending on the provider, the credit may take up to 10 additional business days to appear.
If more than 15 business days have passed since we confirmed that your refund was issued, email support@cargadgetstore.com with your order number.
Refund Amount
For an approved standard return, we refund the eligible merchandise price and applicable taxes, less any return shipping charge that you agreed to pay.
Original expedited, priority, or other optional shipping charges are not refundable for a change-of-mind return, except where required by law.
If we cannot ship your order, we will cancel the unshipped item and issue a full refund for that item, including associated shipping, handling, insurance, and other charges, as required by applicable law.
We do not replace a refund owed to you with store credit unless you expressly choose store credit where that option is legally permitted.
Order Cancellations
Contact support@cargadgetstore.com as soon as possible if you need to cancel an order.
We cannot guarantee cancellation after an order has entered processing or been handed to the fulfillment or shipping provider. If the order has already shipped, you may request a return after delivery under this policy.
If we accept a cancellation before shipment, the refund will be issued to the original payment method.
Packages Returned to Sender
If a package is returned because the delivery address entered at checkout was incomplete or incorrect, delivery was refused, or the package was not collected:
Contact us so we can review the carrier record.
Additional shipping charges may apply if you request reshipment.
If a refund is approved, actual return-to-sender or reshipping costs may be deducted where permitted by law and disclosed to you.
This section does not apply when the return is caused by our error or the carrier's confirmed error.
Consumer Rights
Nothing in this policy limits rights or remedies that cannot be excluded under the consumer-protection laws that apply to you.
European Economic Area
If you are a consumer in the European Economic Area and applicable law gives you a right to withdraw from an online purchase, you may notify us of your decision within 14 calendar days after delivery of the last item in your order, without giving a reason.
After notifying us, return the goods within the period required by applicable law. Unless the item is defective, incorrect, or we agreed to pay, you are generally responsible for direct return shipping costs. We will refund eligible payments, including the least expensive standard outbound delivery option offered at checkout, within the period required by applicable law. We may withhold reimbursement until we receive the goods or you provide evidence that they were sent back, where legally permitted.
Legal exceptions to the right of withdrawal may apply. EEA consumers may use our electronic contact or return-request method to exercise their withdrawal rights.
Contact
For return or refund questions:
Car Gadget Store
Email: support@cargadgetstore.com
Standard Support Hours: Monday through Friday, 9:00 AM to 6:00 PM (Eastern Time), excluding major public holidays.
